Refund policy

Return & Refund Policy

At PureBaby Sprout, we take pride in offering thoughtfully curated baby and toddler products from trusted suppliers around the world. Your satisfaction is important to us, and we’re here to help if something isn’t quite right with your order.

📦 Return Eligibility

Because we work with a variety of independent suppliers, return policies may vary depending on the product purchased. However, in most cases, the following guidelines apply:

• Returns are accepted within 14 days of the delivery date.
• Items must be unused, in their original packaging, and in resellable condition.
• Certain items may be marked as final sale and not eligible for return.

📝 How to Request a Return

To begin a return, please contact us at [your email address] with the following information:

• Order number
• Product name
• Reason for return (including any photos, if applicable)

We will verify your return eligibility based on the supplier’s return policy and provide you with further instructions, including the return address if approved.

🚚 Return Shipping

• In most cases, return shipping costs are the responsibility of the customer.
• If your item arrived damaged, defective, or incorrect, please notify us within 3 days of delivery, and we’ll assist in resolving the issue promptly.

❌ Non-Returnable Items

The following items are typically not eligible for return:

• Personalized or custom-made items
• Items marked “Final Sale”
• Items that have been used, washed, or altered
• Personal care or hygiene products (for safety reasons)

💳 Refunds

Once the supplier receives and inspects your return, a refund will be issued to your original payment method. Please note that:

• Shipping fees (if any) are non-refundable
• Refund processing times may vary depending on your bank or payment provider

📬 Questions?

If you have any questions about a return or product eligibility, please don’t hesitate to reach out to us at Support@PureBabySprout.com. We’re happy to help!